One of the major strengths of the SouthWare Excellence Series™ is that its processes and built-in business rules/procedures have been proven successful by thousands of businesses over many years. But what do you do when “standard” functions aren’t enough to handle your needs or desires in a particular area?
Certainly one option is to make custom programming changes. This makes your system non-standard and not readily upgradeable, but it does give you the functions you need. But wouldn’t it be great if you could add the functions and keep your system standard?
That’s where SouthWare WorkFlow™ comes in. With its unique WorkFlow™ Controller technology you have the ability to “insert” new functions at many different points in a process. In many cases these functions, called FlowMods, will eliminate the need for any custom programming. Or if custom programming is still required you may be able to use a FlowMod to call the custom program at the right time and still keep your system standard!
Review the Information Flow: SouthWare WorkFlow™ includes a database with information about processes, programs, and flow points within programs. With the WorkFlow™ Controller you can zoom between these levels of information to see how the pieces fit together. Each record can contain comments that explain its use and other information such as options that affect its use. By reviewing a process, program, or field with the WorkFlow Controller you can learn more about its function in your system.
Add FlowMods to Customize the Flow: With SouthWare WorkFlow™ you can add one or more FlowMods to a particular work flow point (field, question, or other processing point in a program). When the related program gets to that particular point, it calls WorkFlow™ to perform whatever FlowMod step(s) you have specified.